Customer service is our top priority at The Energy Centre. No matter if you need a brand new furnace installed or require a quick fix to your air conditioner, our technicians always provide quality workmanship. See what our customers have to say about our professional and courteous HVAC system services. If you would like to tell us about your experience with The Energy Centre, contact us in Ottawa.
"Staff were very helpful and did a great job thanks!"
Job Completed Quickly
"My 28 year old A/C needed replacement and I was leaving on a holiday in a few days and wanted it done so it would be available in July upon return. Their response time was very good and they were able to get the job done on short notice."
“Very satisfied 100%."
Pleased with the Work
"The crew were very diligent and hardworking they kept their good nature flowing considering it was 40. They went out of their way to attach our transformer box to the wall without our prompting. All in all we are very pleased with their work and are happy with the unit. Thank you."
- C. M.
“We really can't add anything as we were completely satisfied."
- G. W.
Helpful & Knowledgeable
"Excellent workers, very pleasant to be around - very helpful. Excellent to deal with, very knowledgeable. The boys that did the installation of the water heater and furnace were excellent in their manner and knowledge. The follow up from the technicians was equally very proficient and all were extremely courteous. We will be dealing with The Energy Centre again in the near future."
Good Service, Great Price
"Overall good service and great price."
"After contacting two other furnace manufacturers for prices and speed of installation, I decided, with friends' and relatives' recommendations, to opt for a Lennox furnace and The Energy Centre to install it. My previous furnace was 27 years old and the Lennox is the cleanest, quietest, and most economical one I have ever had. Every one of my queries and concerns were addressed clearly and concisely by Mr. Robert Thibert, Sales Manager. I look forward to many years of dependability of the furnace and service from The Energy Centre and their products."
"It was a very good experience thank you very much."
Installation Went Smoothly
"We wanted to change our oil furnace to gas. After a few estimates, we decide to go with The Energy Centre because we felt that the vendor was trustful and explained in details the procedure. If you are from Ottawa, I suggest you call The Energy Centre on 1181 Newmarket Street. They are very friendly and the installation went very smooth. Very polite to their customers. Thanks!"
- D.D. & G.D.
"The service was great."
Helpful, Professional & Knowledgeable
“We love the look of the fireplaces, they are beautiful. The installers were very helpful and professional. We found the whole team including the sales team very knowledgeable."
“It was a pleasure to deal with The Energy Centre and I am very relieved to finally have gas in my home, it is nice to see such a compact furnace in my basement looking very nice and neat! Thank you."
“All very good."
“The sales person and technicians were super! I believe they did a fantastic job. We are enjoying the new furnace and it is extremely quiet compared to my previous one. Thank you very much!"
- D.P. & S.P.
"Very courteous, clean service."
"I think it would be a good idea to place a lawn sign at the house when and after installation because I live in an area with older houses in need of new air conditioning and heating, and I know when I need work done on the house I generally look at the lawn signs in the neighbourhood."
"I am satisfied with the service provided by The Energy Centre up to now."
Very Proficient & Courteous
“The boys that did the installation of the Water Heater and Furnace were excellent in their manner and knowledge. The follow up from the technicians was equally very proficient and all were extremely courteous. We will be dealing with the Energy Centre again in the near future."
“Enjoyed my LENNOX experience..."
“Great service and competitive pricing."
Courteous & Responsive
“The service was generally very good. The staff were courteous and responsive to our questions and concerns at all stages of the work. The things that were promised were done promptly and, for the most part, efficiently."
“They did a very excellent service. We called Tuesday they were here Wednesday, very quick."
"From my first call with the receptionist, to the estimator and the technicians were all very professional, courteous, clean and most importantly knowledgeable about the product. One could make a decision on the type of air conditioner based on the information provided. I would not hesitate to recommend the company to family."
Well Pleased – 10/10
"I'm well pleased with the service and the products. I asked them to do some additional work later on. 10 out of 10."
“Our total installation was not without hiccups and perhaps communication was the point of failure. Our installations were done in the summer (both 2010 and 2011) when people were on vacation, we tried to arrange workers from three different trades together and it was a challenge. This year the work went much smoother. The installers considered our needs before they finished one evening which ensured that the child care centre had air conditioning for a very hot and humid day! I am happy that I chose The Energy Centre for this major work."
Keep Doing What You Do
"There is not that much really to improve. I suggest you keep doing what you are doing now."
Impressive Workmanship & Team
"Hi everyone, Just a quick note to tell you HOW PLEASED I AM with the service I just received from J.D. He was prompt getting here, and VERY professional in his work, I was impressed with his knowledge and clean work. J.D. remembered my concern with the exhaust coming out the front of the house, and said he would see what else could be done to reduce my concern. This confirms that I did not make a mistake in contracting with The Energy Centre, I managed sales for 43 years before retiring in 1993, and your service is what I prided myself in doing for my customers. I could not be more pleased. PS, gave one of B.T.'s card to a buddy of mine in Leslie Park, I believe you may have another satisfied client in the spring. Thanks again guys & ladies."
Very Good Installers
“Jeff and the installers were very good and answers all my questions concerning the units."
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